Privacy Policy

Last updated: 30 August 2026

Sadouak connects customers in Laos with local service providers — cleaners, plumbers, electricians, carpenters, beauty professionals and others. This policy explains what we collect through the Sadouak app, the Sadouak Provider app and this website, why we collect it, and what you can do about it.

It is written to describe what our software actually does. If anything here does not match your experience of the app, please tell us.

1. Who we are

Sadouak operates the Sadouak marketplace in the Lao PDR. For any question about this policy or your data, contact us at support@sadouak.com.

2. What we collect

Information you give us

• Account details — your first and last name, display name, email address and phone number.
• Your password, stored only as a one-way cryptographic hash. We cannot read it, and neither can our staff.
• Profile photo, if you upload one.
• Addresses you save for bookings, including your province and district.
• Provider information — if you register as a service provider: your description, skills, languages, job title, the services you offer and your prices.
• Verification documents — providers may be asked to upload identity or qualification documents so we can check who is being sent to a customer's home.
• Messages and photos you send through the in-app chat, and photos attached to a job.
• Ratings and reviews you write. These are shown publicly in the app alongside your display name.

Information collected automatically

• Location. With your permission, we use your device location to show providers near you and to share a job's location with the provider assigned to it. During an active booking, a provider's location may be shared with the customer so they can see the provider is on the way. We do not track your location when you are not using the app.
• Device and notification identifiers, so we can send you booking updates.
• Language and time zone, so times and text display correctly.
• Crash and error reports, so we can find and fix faults.
• Sign-in method — whether you signed in with email, phone number or a Google account.

Payment information

This matters, so we want to be plain about it. Sadouak does not collect or store your card or bank details. Payments between customers and providers are made in cash or through your in-app Sadouak wallet, and both sides confirm the payment in the app. What we keep is a record of the amount, the method, the date and whether it was confirmed — not the instrument used to pay.

3. Device permissions and why we ask

• Location — to find providers near you and to give a provider the job address.
• Camera and photos — to set your profile picture and attach photos to a job or a review.
• Microphone — used only for voice search, when you tap the microphone to speak instead of typing. We do not record audio at any other time.
• Notifications — to tell you when a booking is accepted, a provider is on the way, or a message arrives.

You can refuse or withdraw any of these permissions in your device settings. The app will keep working, but features that depend on them will not.

4. How we use your information

• To create and run your account.
• To show you relevant services and providers, and to let providers receive bookings.
• To let customers and providers contact each other about a specific job.
• To keep a record of bookings and payment confirmations, so both sides can refer to what was agreed.
• To verify providers before customers let them into their homes.
• To send service messages about your bookings.
• To investigate fraud, abuse or safety problems, and to fix faults in the app.

We do not sell your personal information, and we do not share it with advertisers.

5. Who else sees your information

The other party to a booking

When you make or accept a booking, the other person sees what they need in order to carry it out: your display name, profile photo, phone number, the job address and your messages. A provider cannot see your details until there is a booking between you.

Service providers we rely on

• Google Firebase — sign-in, in-app chat, file storage, push notifications and crash reporting. Chat messages and attachments are stored on Google's servers.
• Google Maps — maps, addresses and location search.
• Google Sign-In — only if you choose to sign in with a Google account.
• Google speech recognition — processes your speech when you use voice search.
• DigitalOcean — hosts our servers and database in Singapore.

These companies process data on our behalf under their own terms. Because they operate internationally, your information may be stored or processed outside the Lao PDR.

When the law requires it

We may disclose information if required by Lao law or a valid legal request, or where we believe it is necessary to prevent serious harm.

6. How long we keep it

We keep your account information for as long as your account exists. Booking and payment-confirmation records are kept afterwards where we need them to resolve disputes or meet legal and accounting obligations. When information is no longer needed for either purpose, we delete it or remove anything that identifies you.

7. Your choices

• See and correct your information — you can view and edit most of it in the app under your profile.
• Delete your account — you can request deletion at Data Deletion Request, or by emailing us. We will confirm before anything is removed. Some records may be retained where the law requires it.
• Turn off notifications or location — in your device settings, at any time.
• Ask us a question — email support@sadouak.com and a person will answer.

8. Keeping your information safe

The app and website use encrypted connections (HTTPS). Passwords are stored as one-way hashes and are never readable. Access to our systems is limited to staff who need it. No system is perfectly secure, and we will not pretend otherwise — but if a breach affects your personal information, we will tell you.

9. Children

Sadouak is not intended for anyone under 18, and we do not knowingly collect information from children. If you believe a child has given us their information, contact us and we will delete it.

10. Changes to this policy

If we change this policy we will update the date at the top of this page. If a change materially affects how we use your information, we will tell you in the app before it takes effect.

11. Contact

Questions, complaints or requests about your data:
support@sadouak.com